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zebris
zebris Customer Platform

August 29, 2025

The zebris customer platform

a digital service centre and contact point for zebris users

a digital service centre and contact point for zebris users

The new data management system makes it easier and more efficient for zebris users to access all important customer data. It combines central functions centered around the DIGITAL FACEBOW JMA-Optic from zebris Medical, including data storage, user administration, support, documentation, and much more, all conveniently, securely, and from any location. Whether a dentist practice or a large dental laboratory, anyone who works with digital systems on a daily basis knows how crucial it is to have structured, fast, and secure access to relevant information. This situation is exactly where the new platform from zebris Medical comes in—it creates a central, user-friendly interface for all important processes related to the zebris JMA-Optic system.

Thanks to the seamless integration into the ERP system, licenses can be activated, contracts can be managed, and software updates can be easily viewed and applied. Manuals, price lists, and consumables can also be accessed easily, directly, up-to-date, and without detours.

Notably, the integrated cloud backup solution ensures maximum data security and protects against the loss of sensitive information. System-relevant settings can also be synchronized across devices, making work much easier for anyone working in teams or across multiple workstations. Last but not least, the platform opens up new opportunities for collaboration—large data sets can be easily shared with external partners, making it ideal for second opinions, consultations, or further processing.

Advantages at a glance:

  • Central data storage and data sharing
    Access treatment data at any time and from any location and share information efficiently, securely, and across locations within the team.
  • Cross-location collaboration
    All practice and laboratory locations utilize a shared database for consistent processes and structured workflows.
  • Secure backup (optional)
    Protection against data loss with automated, regular data backups
  • Client and user management
    Own administration of user rights: customized, role-based, and intuitive.
  • Support ticket system
    Direct line to the zebris service team: structured and fast transmission of requests, with direct feedback on the processing status.
  • Knowledge database and documentation
    Access to operating instructions, manuals, FAQs, and training videos at any time.
  • Product status and accessories overview
    All devices at a glance: current product status and centralized management of accessories.
  • Partner network
    Networking with specialist colleagues: targeted and topic-specific.
  • Product videos and scientific literature

Data security is a priority

Data security is a priority

The zebris customer platform relies on the highest level of data security with GDPR-compliant processing, secure encryption, and hosting in Germany, creating a reliable basis for efficient processes and transparent communication with maximum data sovereignty and trust.

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